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·         Tickets

You can print your tickets and show them to the EMT conductors before getting on the bus. You can also keep your tickets on your mobile device and show them directly.

·         Customer Service

To contact our Customer Care Service :

Call 91 406 88 10. Monday to Sunday from 7 a.m. to 9 p.m.


·         Payment methods

Payment only by credit or debit card (Visa, MasterCard, American Express and DinersClub).

·         Naviluz

Naviluz is the official store to purchase tickets for the bus that tours the most emblematic streets in Madrid and see their Christmas illuminations. The service is officially provided by EMT Madrid.